SPARGO, Inc. is a full-service event management company. SPARGO offers a full suite of services that supports the production of trade shows, conventions, conferences, symposiums and seminars.
The SPARGO Housing department assists our sophisticated clients with complex hotel services.
We are looking for an Account Manager to manage housing services for multiple clients.
Essential Duties and Responsibilities:
Plans, coordinates and manages the housing for accounts ranging from 50 rooms to 20,000 rooms.
Communicates with multiple clients on a daily basis.
Prepares specifications for the on-line housing websites and on-line and in-house client reports.
Oversees the development and beta testing cycle for housing websites.
Trains Data Entry and Customer Service staff on specific events.
Manages multiple sub blocks for exhibiting companies and groups ranging from 1 room to 1500 rooms per block. Working with the web department to create exhibitor housing website.
Works with the client to assign VIP’s and utilize contracted complimentary rooms and suites.
Maintains contact with all hotels on both the local and national level.
Develops hotel reservation forms.
Negotiates hotel contracts if applicable.
Enters hotel information into the Database Management System, creating and linking rates and sub-blocks.
Coordinates with accounting to collect hotel commissions and any applicable rebates.
Maintain historical files for all shows creating a final all hotel pick up report.
Performs other duties as assigned.
Excellent verbal and written communication skills.
Organized and ability to multi-task
Proficient in all aspects of Microsoft Office (Word, Excel, Outlook and Access)
User knowledge of internet applications
Excellent customer service and problem resolution experience
Meeting and conference management experience
Education and/or Experience:
4 to 5 years meeting or conference management/hotel experience or other related field preferred
Bachelor’s degree preferred or equivalent work experience
Travel Required: 25%
Only candidates who have completed an employment application will be given consideration.
SPARGO, Inc. is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, handicap or veteran status.