Administrative, Clerical, Support, Customer Service and Support, Membership
4 Year Degree
Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community. The association has 15 offices globally with representation in North and South America, Europe, Asia and Australasia. CLIA supports policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment for the more than 24 million passengers who cruise annually and is dedicated to promote the cruise travel experience. Members are comprised of the world's most prestigious ocean, river and specialty cruise lines; a highly trained and certified travel agent community; and cruise line suppliers and partners, including ports & destinations, ship development, suppliers and business services. The organization’s mission is to be the unified global organization that helps its members succeed by advocating, educating and promoting for the common interests of the cruise community. For more information, visit www.cruising.org.
Under the direct supervision of the Vice President of Industry Relations, Administrative Assistant, Industry Relations, an exempt position, contributes to the departmental goals, by supporting the VP of Industry Relations, as well as her constituencies and committees. The role is responsible for administering a variety of Cruise Line initiatives and programs, including assisting the Sponsorship Relations Manager in all aspects of Cruise360.
The position is further responsible for research, fulfillment, contracting and building relationships with Cruise Line Executives. The individual will be tasked with building and submitting reports, as well as organizing tasks. This position deals with a diverse group of important external individuals, as well as internal contacts at all levels of the organization. Critical thinking and independent judgment is required to plan, prioritize and organize a diversified workload.
Orchestrate and manage brand presence and notes at industry/member events; synchronize Team travel calendar and align with broader Membership Operations department; facilitate webinars; oversee roster/scheduling for the Trade Relations Committee (TRC) calls/meetings as well as Small Ship Cruise Collection Committee; archive the activities.
Build individualized report cards for each Cruise Line outlining benefits, commitments and growth areas as mutually agreed upon. Increase relationships with new ideas for the development and enhancement of Cruise Line benefits.
Fulfill Cruise Line benefits and build relationships.
Liaise with Accounting and Finance in the monitoring of the departmental finances. Activities include: managing expense records and reports; transmitting travel reimbursement requests to Accounts Payable; documenting and reporting corporate credit card expenses to Finance.
Partner with Accounting to manage outstanding invoices for sponsorships and contracts.
Communicate with other departments and outside entities, including high-level staff, such as C-level executives, presidents, executive vice presidents and senior vice presidents. Manage confidential and non-routine information and explaining policies when necessary.
Understand the Aptify (association management system) and its critical relationship with the Trade membership business model.
Partner with the vice president, and liaise with Marketing, in the development, evaluation, and approval of marketing communications and promotional campaigns to existing and prospective members. Assist with building new prospectus for selling professional development and other assets.
Research new business opportunities for Cruise360 and other events. Understand and work in Sales Force for C360 database management until it is converted to Aptify.
Research and assist in scheduling meetings with Universities for Professional Development opportunities.
Perform independently and within a team on special nonrecurring and ongoing projects. Acting as project manager for special projects, at the request of the vice president, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating tailored Prospectus for sales opportunities aligned with the needs of the Industry.
Typing and designing general correspondences, contracts, power point presentations, memos, charts, tables, graphs, business plans, etc. Proofreading copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
Travel (with overnight stays), not to exceed 10 percent, to various industry events; representing the CLIA brand and conducting live enrollment events.
Act on behalf of the vice president, when appropriate, in responding to external inquiries.
Identify escalated member matters warranting involvement of the vice president.
Other projects as assigned.
Desired Skills and Experience:
Bachelor’s degree with a concentration in business administration or other related concentration
3 - 5 years of relevant program management, administration experience
Must have very strong, with respect to the following, attributes and skills: anticipation; attention to detail; candor; creativity; critical thinking; decision-making; effective communication; empathy; enthusiasm; initiative; innovative thinking; learning agility; listening; organization; prioritization; proactivity; problem-solving; confidentiality; project management; punctuality; and teamwork.
Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, and Word)