Established in 1926, the American Cleaning Institute (ACI) is dedicated to advancing public understanding of the safety and benefits of cleaning products. ACI’s purpose is to serve the growth and innovation of the U.S. cleaning products industry by advancing the health and quality of life of people and protecting our planet. ACI achieves this through a continuous commitment to sound science and being a credible voice for the cleaning products industry.
ACI is currently seeking an experienced membership professional with at least 5 years’ experience to lead its member services efforts. The Senior Manager, Membership will strategize, plan, and implement activities to promote member retention, growth, and engagement. This position will manage the day-to-day aspects of ACI’s membership activities, to include building and enhancing regular contact with member company representatives, improving member participation in ACI activities, and membership recruitment. This position will lead efforts in the implementation and management of ACI’s Future Leaders Program and the Regional ACI Member Connect Program.
To be successful in this position, the ideal candidate must be able to build and sustain successful relationships, communicate persuasively and write effectively. The individual must be well organized and have the ability to think strategically, while also managing the day-to-day administrative details required to meet organization and department goals.
This position reports to the Vice President, Sustainability, Communication and Membership.
Bachelor’s degree preferably with a business or marketing concentration or related field
Five plus years’ experience in managing member service initiatives/programs in a non-profit trade association
Experience in developing membership recruitment, retention, and engagement campaigns is a must
Excellent skills using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Excellent communication, presentation, verbal, and writing skills
Demonstrated commitment to customer service and the ability to work collaboratively with internal and external stakeholders
Demonstrated ability to think strategically
Proficient in maintaining a membership database
Ability to travel and work evenings/weekends, as needed
Must be flexible and resourceful under pressure
Additional Salary Information: ACI offers an excellent benefits package, including but not limited to health insurance, all federal holidays, paid vacation and sick, personal days and a 401(k) plan.
American Cleaning Institute (ACI) is the national trade association representing manufacturers of cleaning products used in household, institutional, commercial and industrial settings, as well as suppliers of the ingredients and finished packaging for those products. As part of its mission, ACI has a long history of managing technical research and programs addressing human and environmental safety of cleaning products.