The Managing Director oversees the Interview Collection Department, which has been created to improve and align operations, training, and practice in interview facilitation and community engagement across StoryCorps’ regional and traveling Booth-based programs (StoryBooths and MobileBooth) and National recording team.
The 3 key teams of the Interview Collection Department include:
StoryBooths: a stationary recording booth housed at a partner/host site; currently consists of three (3) local StoryBooth programs, in San Francisco, Atlanta and Chicago
MobileBooth: an Airstream trailer converted to a Mobile recording booth which travels to ten (10) locations annually, partnering with local radio stations and community organizations for 4-6 week recording engagements
National: working with outreach partners and fee-for-service clients to execute custom, on-site recording days
The Managing Director is responsible for ensuring that all Interview Collection teams successfully engage and positively impact the communities they serve or visit, ensuring effective partnerships, a wide diversity of participants, and continuous improvement in customer service and overall operations. The Managing Director sets annual goals for the StoryBooths and National team that support funder deliverables and strategic organizational priorities and goals.
The Managing Director oversees a department of twenty (20) full-time staff and directly supervises 5 senior staff: four (4) Managers and one (1) Associate Director. The Managing Director is a member of StoryCorps’ senior leadership team, and collaborates with other StoryCorps Directors and Managers on the development and execution of interdepartmental programs as well as training, annual goal-setting and organization- wide program planning.
StoryCorps records, shares, and preserves stories for a diverse range of American voices – from our Griot Initiative to preserve stories of African Americans, to our Historias initiative to collect the experience of Latinos. The Managing Director, Interview Collection requires demonstrated experience engaging diverse communities in consonance with the organization’s efforts towards creating accessibility for numerous communities and meeting participant demographic targets.
StoryCorps is committed to developing a staff that matches the diversity of the communities we serve, and strongly encourages applications from people of color and the LGBTQ community.
Essential Duties and Responsibilities
Program Planning and Funding Support
Provide management oversight to the development and concretization of the annual Mobile Tour plan, researching and identifying viable Mobile Tour partner stations, taking into account demographic diversity deliverables, funder requirements, and other factors
Oversee the creation and development of annual interview, participant diversity, community outreach, and event-based goals for each of the StoryBooths, National, and the Mobile Tour. Ensure that program goals and funder deliverables are met on time and within budget
Provide leadership in cross-departmental planning to ensure effective collaboration regarding Initiative deliverables, trainings, new projects and organizational goals
Work closely with Development and Custom Services to secure and sustain new and existing revenue streams to support each geographical StoryBooth setting, the National team, and the Mobile Tour
Oversee timely creation of reports for all funders of the Mobile Tour and StoryBooths
Continuous Improvement & Operational Efficiency
Plan and oversee Mobile and the StoryBooths’ effective implementation of the StoryCorps app through partnerships with local community-based organizations and stations
Oversee consistent implementation of operational recommendations emerging from a variety of interdepartmental project teams
Create, review and evaluate policies, procedures and systems that support and improve Mobile, National, and StoryBooth operations
Travel regularly and nationwide for the purpose of Mobile Tour and StoryBooth oversight and supervision
Perform other duties to support the Interview Collection Department and Programs division, as assigned
Community Engagement & Partnerships
Provide leadership oversight to each StoryBooths’ and the Mobile Tour’s outreach work to ensure participation by a diverse range of participants, in consonance with organization-wide participant diversity targets
Oversee and manage key relationships with program funders, local radio partners, and host sites
Function as a senior leadership liaison to the Marketing & Communications Department to ensure brand & program awareness on a national scale (via programs’ digital presence, press releases, major events in cities, etc.)
Staff Hiring and Training
Oversee recruitment, training and managerial responsibilities for twenty (20) staff members with direct supervision of five staff and four remotely managed programs
Build on best practices of all Interview Collection programs to improve upon and deliver engaging, effective training to all Interview Collection staff
Knowledge, Skills and Qualifications
Minimum 7 years’ experience in planning and management of mission-driven programs within a non-profit setting
Minimum 7 years’ experience supervising and recruiting staff, leading effective supervisory and team meetings, encouraging staff to perform at a high level, evaluating staff, and addressing performance issues
Minimum 5 years’ experience managing remote teams of staff
Experience with program development and grant writing and reporting
Evidenced commitment to interdepartmental, interdisciplinary team approach to work; strong conflict resolution and collaboration skills
Excellent interpersonal, written and verbal and communication skills
Strong organizational skills, multi-tasking ability and attention to detail
Excellent analytical and problem-solving skills; demonstrated ability to prepare effective and accurate reports, both narrative and quantitative
Working knowledge of Microsoft Office word processing, spreadsheet, e-mail and database software; must be comfortable learning and using new technology
Able to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
Emotional intelligence, cultural humility, and the ability to work successfully with diverse groups of people
Demonstrated commitment to mission of StoryCorps
Master’s degree in Public Administration, Social Work, or related field
Ability to communicate clearly in Spanish and English, both orally and in writing
StoryCorps’ mission is to preserve and share humanity’s stories in order to build connections between people and create a more just and compassionate world.
We do this to remind one another of our shared humanity, to strengthen and build the connections between people, to teach the value of listening, and to weave into the fabric of our culture the understanding that everyone’s story matters. At the same time, we are creating an invaluable archive for future generations.