Conduct member outreach via telephone, electronic and written communication to meet or exceed membership recruitment and retention goals.
Engage, interact, and communicate across all Dealership Operations departments and respective leadership.
Contact members who are in grace, lapsed members, and non-members via telephone, electronic and written communications to solicit new/renewal membership.
Respond to incoming correspondence from employee and member email inboxes, including administration of fax and email opt-out requests.
Provide systems assistance including but not limited to: the AMS, the CRM, digital communications, and membership department's website presence.
Generate invoices resulting from retention calls
Maintain database integrity by updating records with information obtained from member calls, update forms, or other sources.
Provide support and backup for intra-departmental query requests.
Answer dealer inquiries concerning NADA member benefits and provide backup to Customer Service.
Coordinate and track promotional materials, editing skills, consistency in content.
Fulfill intra-departmental member database query requests. Work efficiently with the Business Applications department to assure accurate data is gathered.
Oversee the monthly fulfillment of new-member packets for new and renewed members.
Coordinate production of membership collateral with the Membership Manager and Art department. Track outgoing campaigns, edit content, and assure consistency in content across all materials and media.
Promote brand awareness and support all Dealership Operations products and services.
Complete personal development requirements as noted in Employee Goals and Evaluation.
Post information and upload documents to the website using Ektron.
Maintain the department supply cabinet, order as needed.
Attend the annual NADA/ATD convention to represent membership.
Distribute goal status reports to Accounting and fulfill campaign awards requests.
Ensure role documentation is current.
Other job-related duties as assigned.
Qualifications: Education and Work Experience
Associate/Bachelor's degree and at least two years' experience in a customer service or call center environment or three to four years work experience in related fields. Excellent oral/written communication skills, especially telephone skills. Intermediate knowledge of computer-based membership systems. Intermediate experience with Microsoft Office (with an emphasis in Access), and email distribution software such as MagnetMail or Act-On. Proven ability to maintain positive communication and relationships with members, affiliates, staff, and all levels of management. Must be detail-oriented and able to work effectively independently and in a collaborative team environment. Must be highly organized and able to juggle multiple tasks simultaneously in a fast-paced environment.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee may occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
The employee must have the ability to travel up to 5%.
For a century, the National Automobile Dealers Association (NADA) has played an important role in helping dealers grow and become more profitable. NADA, located in Tysons, VA, and Washington, D.C., is recognized as one of the largest and most respected trade associations.
NADA is looking for talented and highly motivated job-seekers with a drive to accelerate their careers in administrative sup...port, membership and dealer services, convention services, marketing, accounting, management, research, and public affairs. If you are motivated, a team player, goal-oriented and customer-focused, make NADA the road to your future!