APWA is searching for a creative Membership Engagement Manager to join our Membership team. A successful Engagement Manager will help drive a superior member experience, develop effective tools to enhance the member experience, serve as staff liaison to multiple member committees and supervise the two-person customer service team.
Collaboration with APWA staff to design, implement, market, monitor and measure strategies to enhance the member experience based on APWA’s organizational objectives
Create and measure a “member-first” customer service platform that will showcase member benefits and opportunities for member engagement
Provide overall program management for a 63 volunteer leaders group; provide staff support for committee and subcommittee work including agendas, reports, meeting summaries and communication on committee activities and logistical planning for two committee meetings annually.
Bachelor's degree from a four-year college or university in public administration, marketing, or related area; a minimum of three years of related experience; or equivalent combination of education and experience. A minimum of two years experience in a supervisory role (training and coaching for delivery of optimal customer service desired); association experience working with volunteer leaders preferred. Must have excellent verbal and written communications skills; be customer/member service oriented; be highly proficient in using all forms of media to deliver a message and have strong computer skills using Office 2010 or higher, and Outlook. Must be able to prioritize workload, be comfortable writing for and presenting to various audiences, be flexible and detail oriented.
The American Public Works Association (APWA) serves professionals in all aspects of public works—a fact that sets it apart from other organizations and makes it an effective voice of public works throughout North America. With a worldwide membership over 28,500 strong, APWA includes not only personnel from local, county, state/province, and federal agencies, but also private sector personnel who s...upply products and services to those professionals.
As a comprehensive public works resource, APWA continues in its rich tradition of making a difference both on an individual and professional level. APWA is a not-for-profit, 501 (c) (3) organization that prides itself on its ability to provide varied educational and networking opportunities that help public works personnel to grow in their professionalism and directly impact the quality of life in all the communities they serve.