Customer Service and Support, Meetings/Expositions/Events, Membership
4 Year Degree
The Member Services & Meetings Coordinator will support NAPEO’s strategic plan by providing essential administrative assistance to NAPEO’s primary revenue generating programs – membership, sponsorship and events.
Supervisor: Director of Member Services Providing Direct Support to: Director of Member Services, Director of Service Partner Accounts, and Director of Meetings & Conference Services
Customer Service • Serve as primary customer contact for existing and potential members through professional and courteous phone and email interactions. • Address phone and email inquiries regarding NAPEO membership, conferences, and services, as well as basic PEO industry information. • Respond to member requests in a timely fashion. Coordinate resolution of membership issues or concerns. • Develop standard responses to facilitate email and phone response to frequent member requests.
Membership Administration • Support the membership activities of NAPEO which include, but are not limited to, the timely fulfillment of member and prospect communications via phone, mail and email; assisting with membership recruitment and retention strategies; follow up related to membership applications and renewals; benefits fulfillment; managing the mentor program; general data maintenance, supporting the Membership & Services and Associate Member Committees, and other duties as assigned. • Must be willing and able to learn MemberSuite platform to generate and analyze queries and reports; update data, and support Member Services department. • Work with marketing and communications staff to maximize accuracy and usefulness of online member directories and promote member recruitment and member services in social media.
Advertising, Sponsorship and Exhibits Administration • Assist in the mail marketing campaign to new members, which includes merging data and mailings of promotional items. • Assist with new service partner engagement campaign, as directed by Director of Service Partner Accounts through professional telephone and email communications. • Coordinate sponsor materials for events and conferences.
Meetings/Conference Services Administration • Support the full scope of meetings/conference services activities of NAPEO which include, but are not limited to, coordinating event communications; serving as hotel room reservation point of contact for all events; preparing, shipping and tracking materials for events; staffing conference registration desk; maintaining events pages on website, providing back up support to webinars, supporting the Annual Conference Planning Committee, and other duties as assigned.
Association Teamwork • Maintain full knowledge of current Association programs, services, publications, and membership benefits and dues structure. Educate NAPEO staff on membership and meetings promotions and services. • Identify and maintain favorable working relationships with Executive Committee, Board of Directors, Leadership Council chairs, committee chairs, staff and service providers. • Support the overall goals and objectives of the Association Strategic Plan through additional responsibilities. • Be aware of, understand and follow the Association’s policies and procedures.
The above responsibilities are not intended to be an all-inclusive list of duties of the position described. They are intended only to describe the general nature of the job, and are a reasonable representation of its activities.
Solid customer service philosophy, professionalism and attention to detail a must. Frequent interaction with members and colleagues using excellent written and verbal communication skills. Ability to prioritize multiple projects, work in a fast-paced environment, and meet deadlines. Preferred candidate will have one to three years’ experience in an association setting. Proficiency with Microsoft Office products, including Word, Outlook, and Excel. Bachelor’s degree. Experience with an association membership database (MemberSuite) and writing queries. Some travel is required. Candidate is expected to remain stationary for long periods of time; move around frequently on-site at events and, on occasion, move conference materials and supplies weighing up to 20 pounds.
About National Association of Professional Employer Organizations
The National Association of Professional Employer Organizations (NAPEO) is The Voice of the PEO Industry. PEOs provide payroll, benefits, regulatory compliance assistance, and other HR services to small and mid-sized companies.
NAPEO's vision is to represent an industry that is recognized as providing the best workforce solution for businesses looking to grow and thrive. NAPEO advocates for th...e interests of PEOs at all levels of government, and provides robust member resources, vital networking and referrals, relevant and timely education, and effective public relations and marketing support.