Membership Development and Engagement Senior Coordinator
Society of Petroleum Engineers
January 3, 2018
40000.00 - 47000.00
Full Time - Experienced
4 Year Degree
SUMMARY This position is responsible for administration of membership development and engagement initiatives, with a focus on all aspects of the Volunteer program. The administrator must be proficient in analyzing, researching, documenting and resolving problems in a timely manner while balancing member/customer satisfaction, quality and service. Must work well in a team environment, be member-focused, well organized, and show initiative. Works closely with Member Programs and Services staff in all offices.
ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following. Other duties may be assigned. •Assists with the development of best practices and processes for all aspects of the Volunteer program and helps drives adoption by staff. •Conducts staff and member training on volunteer-related systems and processes. Prepares and updates training materials, procedures and processes. •Advises staff on the development, implementation, and maintenance of volunteer opportunities. Educates staff on record maintenance required for volunteer appreciation. •Escalates issues, observations, potential opportunities to manager. •Serves as lead resource for committee creation and training. •Performs quality assurance functions (e.g., auditing, reporting, outcomes). •Interfaces with IT to generate reports as needed and resolve system issues. •Responds to inquiries and resolves issues received in the volunteer email inbox. •Coordinates membership recruitment programs and contests. •Supports manager in committee work, including scheduling, logistics, and meeting minutes. •Coordinates the planning of the Key Club at Annual Technical Conference and Exhibition (ATCE). •Generates reporting (monthly, quarterly, year-end) and assists with implementation of new initiatives. •Coordinates membership dues communications. •Prepares and compiles content for pages of SPE.org as appropriate. •Participates on inter-department teams and works on special projects as assigned.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
This job description is subject to change at any time.
QUALIFICATIONS AND SKILLS The following minimum qualifications are required in order for an individual to perform the essential duties and responsibilities of this job: ?Strong proficiency working in Windows and Microsoft Office applications (MS Word, Excel, Power Point, and Outlook) is required. ?Ability to learn quickly and solve practical problems where limited standardization exists. ?Exhibits technical aptitude; ability to think critically/analytically ?Excellent oral and written communication skills ?Requires the ability to work independently and adapt to frequent changes, delays, and unexpected events ?Requires strong organizational skills and focus on details
EDUCATION and/or EXPERIENCE ?Bachelor’s degree and/or sufficient related experience in administration and program implementation.
LANGUAGE/COMMUNICATION SKILLS: •An excellent command of verbal and written English is essential •Ability to read and comprehend instructions, correspondence, and memos •Ability to write business correspondence, using structure and content of the English language •Ability to effectively present information in one-on-one and group situations to customers, members and other employees of the organization
MATHEMATICAL SKILLS •Ability to add, subtract, multiply, or divide quickly and correctly
The Society of Petroleum Engineers (SPE) is the largest individual-member organization serving managers, engineers, scientists, and other professionals worldwide in the upstream segment of the oil and gas industry. SPE is a 501(c)(3) not-for-profit organization with members and operations around the world.