SUMMARY: The Manager, Membership and Chapter Relations is the primary administrative support to the Member and Chapter Services Department. The manager is responsible for the following: 1) maintenance of the WICT membership database and records systems; 2) providing customer service for members, prospects, chapter leaders, as well as general inquiries; 3) assisting with member and chapter services projects as directed, and 4) general office support as requested. The position also regularly participates as a member of interdepartmental teams and may be tasked with managing cross-departmental projects on an ongoing basis.
WORKING CONDITIONS:General office work environment.
SUPERVISORY RESPONSIBILITIES: None
REPORTS TO:Sr. Manager, Membership Administration
Database& Membership Management
Performs data entry, including new members, renewing members, prospects and corporate records as needed.
Accurately produces reports from the system as needed.
Accurately generates and produces invoices for renewals and group billing; provides invoices or letters in coordination with various membership campaigns.
Offers support to other staff members as related to the database.
Responsible for reviewing returned items, including mail pieces and emails, and updating records accordingly.
Documents database and website processes as needed.
Creates database output and recommendations on reporting that would benefit member/chapter support.
Tracks department supplies for printed membership/chapter needs and orders printing when needed.
B. Customer Service
Responds in a professional manner to all phone calls/messages within 24 hours.
Prepares and distributes bi-monthly chapter reports.
Can articulate WICT’s vision and mission and cross-sell programs to callers when appropriate.
Provides electronic membership confirmations/electronic receipts within 3 business days to new/renewed members.
Offers website support to members.
Travels several times per year in support of WICT’s chapters.
C. Member and Chapter Projects
Manages specific departmental areas of the website including but not limited to the chapter leader area and Member & Chapter Services.
Supports chapter websites hosted on the national platform and reviews chapter marketing materials for branding consistency and clarity of messaging.
Manages collection and storage of chapter documentation in support of the Model Chapter Business Plan.
Assists in developing and implementing membership campaigns as directed, including generating lists and managing email distribution through Exact Target/Salesforce.
D. General Office Support
Knowledgeable in operating office equipment.
Serves as primary backup for incoming phone calls on the main telephone number and for staffing the reception desk during the absence of the project coordinator.
Travels to programs, meetings and projects as necessary and assigned.
As requested, enters meeting and special events registrations into the database.
Maintains a cooperative and close working relationship with staff, the chapter network, and WICT membership and volunteers.
REQUIRED EXPERIENCE: Two years’ experience in office administration/data entry, and a high energy level. Excellent verbal/written communications and computer skills are required. Interest in women’s leadership issues along with demonstrated expertise in customer service and office administration highly beneficial. Bachelor’s Degree in a related area preferred. Some travel may be required. The Membership Administration Manager will at all times represent the WICT organization in a highly professional and appropriate manner.
REQUIRED EDUCATION: College degree.
About Women in Cable Telecommunications
Women in Cable Telecommunications (WICT) is the most established and largest organization serving women professionals in cable telecommunications.
Developing women leaders is our mission. Since its founding in 1979, WICT has remained steadfast in its resolve to advance the position and influence of women through proven leadership programs and services at both the national and local level. WICT is at the forefront of an industry undergoing constant change.