Maintain and support the network infrastructure, IT systems, desktop devices and applications. Provide technical support for end users. Critical to this position is a high level of customer service, ability to work closely with other departments, multi-tasking, and a flexible work style. Effective listening and interpersonal communication skills are required.
Essential Duties and Responsibilities include the following:
•Support and maintain the network infrastructure, switches, firewalls, wireless, backups, and etc. •Support and maintain core servers and VMware Infrastructure including those hosted at the datacenter. •Provide technical support on hardware and software including remote and VPN users. •Setup and maintain Site 2 Site VPNs, VLANs, SSL VPN, Layer 3 routing and other related routing technology. •Support and maintain PCI security, network encryption and other security related technologies. •Support and maintain code repositories, application life cycle management and any other software development processes. •Support conferences on-site IT systems. •Support and maintain DNS, Active Directory, WINS, DHCP, Exchange, IIS, and other related server technology. •Proactively identify and fix problems uncovered by testing, alerts or user feedback. •Maintain user profiles, server platforms, and end-user workstations. •Maintain web server farm environment and setup new farm servers as needed. •Support and maintain load balancing. •Install and maintain AV and IT equipment. •Adjust and maintain network system security, and remote access policies. •Maintain and audit software licenses. •Develop and maintain effective working relationships with the BICSI Web Developer, Director of IT and Database Manager. •Develop and maintain effective working relationship with the Facilities Manager on the security and PBX phone systems. •On call after hours. •Performs other duties as assigned. Education/Experience:
Bachelor of Science in MIS, Information Technology, Computer Science or related field or equivalent work experience is required. MCSE (Microsoft Certified Systems Engineer) Certification or equivalent Microsoft system certification is desired.
To perform this job successfully, the individual should have thorough knowledge of:
•Windows Server 2008/Windows Server 2012 •Windows 7/ Windows 10 •VMware •Router/Switch/Firewall/VLAN/Wireless /VPN Configurations •Active Directory/DNS/DHCP/WINS/WSUS •Exchange Servers/SQL Servers/IIS Servers/FTP Servers/Terminal Servers •Microsoft Office Suite including Office 365 •Adobe Creative Suites/Exchange Manager/Exchange Manager •Help Desk Support •FTP, TCP, UDP, SMTP, SNMP, POP3, Kerberos, IKE, and other protocol configurations •Sonicwall Firewall Appliances, Spam Filters, Aruba Wireless Controllers, Dell PowerEdge Switches, Dell Equalogic SANs, Dell PowerEdge Servers with multiple RAID configurations.
Supervisor Responsibilities: None
Up to 10% minimal travel. Must have or be able to obtain a US passport for international travel.
Ability to calculate figures and amounts such as budget forecasting, discounts and percentages.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Internal Number: #21
BICSI is an Equal Opportunity Employer
BICSI is a professional association supporting the advancement of the information and communications technology (ICT) community. ICT covers the spectrum of voice, data, electronic safety & security, project management and audio & video technologies. It encompasses the design, integration and installation of pathways, spaces, optical fiber- and copper-based distribution systems, wireless-based systems and infrastructure that supports the transportation of information and associated signaling between and among communications and information gathering devices.
BICSI provides information, education and knowledge assessment for individuals and companies in the ICT industry. BICSI serves nearly 23,000 ICT professionals, including designers, installers and technicians. These individuals provide the fundamental infrastructure for telecommunications, audio/video, life safety and automation systems. Through courses, conferences, publications and professional registration programs, BICSI staff and volunteers assist ICT professionals in delivering critical products and services, and offer opportunities for continual improvement and enhanced profess...ional stature.
Headquartered in Tampa, Florida, USA, BICSI membership spans nearly 100 countries.
For more information, contact BICSI at 800.242.7405 (USA and Canada toll-free) or +1 813.979.1991. You may also email email@example.com.