Communications/Editorial, Customer Service and Support, Health
4 Year Degree
General Summary of Position Responsibility:
This position is responsible for managing customer service and member relations for Children's Community Physicians Association(CCPA). The incumbent will assist with member communication initiatives through email blasts, newsletters, development of web content, creation of marketing materials, and other CCPA publications. As well as, implementing ongoing member appreciation initiatives and development of practice management tools and resources for physician members.
Essential Job Functions:
Tracks membership totals and updates member information in the department database; implements an annual questionnaire to obtain updated information from member practices; assists with a variety of other member mailings and administrative tasks.
Manages CCPA’s practice management program by assembling practice management tools and resources for physicians and collaborating with partner vendors to develop materials and training webinars /videos for CCPA’s website.
Administers annual membership survey and tracks responses; disseminates survey information to internal staff, and board members; and uses survey results to identify and provide recommendations for ways to better meet the needs of members.
Initiates the managed care credentialing and recredentialing process with new and existing physician members. Ensures all incoming physician applications are complete and works with the Medical Staff Office to ensure physicians are credentialed for medical staff privileges in a timely manner.
Serves as a point of contact for CCPA physicians regarding participation in managed care contracts and reimbursement issues. Assist in maintaining all contracts and is a contact for physicians for any information required on fee schedule analyses, rates or terms. Works with managed care companies to resolve issues on behalf of CCPA practices.
Assist with the newsletter production, content and resources, and completes first edit of submitted articles by contributing authors.
Design and updates marketing flyers and mailers for programs and services as needed. Coordinates multi-vehicle member renewal, retention and services communications (including print, e-mail, telephone, and fax), as well as review member data for accuracy.
Increase CCPA’s brand in the community by regularly visiting CCPA practices to discuss and communicate CCPA programs and members’ benefits, determine members’ needs, and follow up to provide requested information.
Supports the overall goals and objectives of the organization and team by assisting with other duties as assigned.
Knowledge, Skills and Abilities:
Bachelor’s degree in business or healthcare administration, communications, journalism, marketing or equivalent experience required.
Two - Five years of professional work experience in managed care, credentialing, healthcare setting or medical association preferred.
Possesses superb communication and interpersonal skills and excellent writing, editing, presentation, problem-solving, analytical and project management skills.
Exceptional organizational skills with a meticulous attention to detail and the ability to anticipate both organizational and member needs.
Demonstrates strong customer service, maturity and judgment to effectively work well with physicians, other medical professionals, office administrators and outside vendors.
Ability to work independently or in a team setting; takes initiative to complete tasks and projects.
Proficient in Microsoft Office Suite including Word, Excel and PowerPoint.
Internal Number: MRSJan18
About Children's Community Physicians Association
Children's Community Physicians Association (CCPA) is a pediatric independent physician association (IPA). CCPA is governed by an all pediatrician member elected board of directors. All CCPA members are board certified or board eligible pediatricians and pediatric specialists whom are affiliated with Ann & Robert H. Lurie Children’s Hospital of Chicago. CCPA members cover the greater Chicago metropolitan area and northwest Indiana. Our physicians are dedicated to excellence in quality and service.