Certification Director, Bureau of Osteopathic Specialists
American Osteopathic Association
February 1, 2018
Full Time - Experienced
The Certification Director, Bureau of Osteopathic Specialists (BOS) is a key contributor and integral member of the AOA’s Certifying Board Services (CBS) leadership team.
The Certification Director, BOS leads and advocates to accomplish the CBS strategic work plan, and ensures effective communications, systems and processes are in place to support the Bureau of Osteopathic Specialists. The role requires an executive skill set capable of driving an innovative approach to critical policy analysis, problem solving, facilitated decision support, and implementation of strategic work plans and BOS directives. This position demands excellence in analytic and critical thinking skills, high range tact, diplomacy and discretion in communications, and strong project management skills. The role requires exceptional communication and presentation skills, and the ability to execute key initiatives across a range of stakeholders. Strong analytic, integrative and assessment skills are essential to ensure accuracy in independent conclusions based on by-laws, policy, legislative resolutions, and information provided by candidates, diplomates, and board members. The position is responsible for providing leadership to assist in guiding strategic direction and professional management services for the Bureau of Osteopathic Specialists. This position oversees and directs CBS staff in this regard, and may frequently handle sensitive information and situations. The individual must assure scrupulous attention to detail.
The ideal candidate will work within a complex, matrixed environment with a variety of evolving and overlapping systems. The candidate must be proficient in assimilating conclusions and interacting meaningfully with the Vice President of CBS, the leadership team and CBS staff members, as well as the physician leadership of the Bureau of Osteopathic Specialists (BOS). This individual will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership and depth of administrative skillset to deal with high stakes facilitation in a rapidly changing environment.
The Certification Director, BOS manages and directs BOS staff and task forces, and collaborates with AOA leadership and volunteers to advance completion of strategic goals and objectives related to board certification using best practices in project management; creates, defines and implements strategies and methodology to ensure that systems for BOS legislative, regulatory and appellate activities are executed with accuracy and precision; manages the coordination of materials associated with the certification and Osteopathic Continuous Certification processes, including integration of scheduling for cluster meetings with examination development and oversight; serves as subject matter expert for central repository for BOS Bylaws, Policies and Procedures; organizes and manages orientation and education of BOS members and representatives; monitors and reports aggregate and board-level compliance with BOS standard processes and procedures; collaborates with CBS leadership team to craft and implement best practices related to AOA Board Certification marketing and related-metrics; and manages and oversees BOS budget, expense management and forecasting. processes.
The ideal candidate must have a proven track record in effective change management and leadership of projects and initiatives. This position oversees assigned staff Specialists and/or Coordinators – verifying and approving projects—making necessary updates and changes as needed and evaluating performance. Using executive planning and communication tactics, the director consistently facilitates productive relationships with Certifying Board Members and Leadership; Bureau of Osteopathic Specialties (BOS) and AOA staff; potential certification candidates and diplomates pursuing continuous certification; as well as external vendor contacts.
Regarding meeting planning, this role works with AOA meeting planning staff for hotel contracts, space planning, meals, etc. for meetings as appropriate; develops the agenda and coordinates material preparation and distribution for Bureau meetings in cooperation with the appropriate Bureau officers; conducts and documents thorough investigation and analyses of source materials and vets through proper leadership communications in preparation for Bureau or Committee actions; distinguishes leadership versus workgroup requirements; manages timeframes and staffing resources to ensure on-time submission and compilation of agenda books, obtains committee reports from the officers, drafts and distributes materials; ensures timely coordination of travel and lodging arrangements for Bureau members; fulfills all administrative leadership needs of the BOS and its subcommittees; collaborates with CBS staff to prepare necessary reports for the BOS; facilitates and leads change initiatives as approved by BOS and CBS Leadership groups; and assists Bureau in tracking and managing board appointments and member tenure.
In collaboration with the Director, Psychometrics and Assessment, Certification Director, BOS tracks and reports the status of examination development and adherence to standards; works with the Vice President, Associate Vice President and, as well as consultative psychometricians, on the development and presentation of aggregate and board level exam performance data; and integrates and monitors action plans to strategic activities of BOS and its subcommittees.
The Certification Director, BOS creates BOS communication and promotional materials as needed in consultation with the Bureau members and AOA leadership team; works with web designer to manage and optimize web-based communications and reference material; assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process and BOS activities; supports BOS work groups as assigned to generate material for manuscript submissions; oversees the analysis and maintenance of centralized library of board and bureau documents, i.e., Bylaws, Minutes, Policy and Procedures and Examination Applications; develops and oversees BOS budgets; keeps the VP of Certifying Boards, CBS Leadership and staff apprised of developing issues and matters impacting change and departmental operations; and performs other duties as deemed necessary.
Education: Bachelor’s degree required; Master’s degree is strongly preferred.
Experience: Minimum 5-10 years of progressive leadership experience in high stakes examination, association management or similar. Strategic alignment experience strongly preferred.
Licensure or Certification: CAE or PMP preferred
Special Skills: LEAN or other performance improvement capabilities focused on leading customer engagement and metrics-driven improvement initiatives, computer experience with Microsoft Office suite and facile with adapting to proprietary software systems desired.
Communications: Exceptional cross-cultural interpersonal, oral and written communication skills are required.
Travel: The ability to work and travel nationally on weekends is required (estimate 25% effort). This position requires occasional work on weekends and evenings.
Physical demands: The ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.
Additional Salary Information: Commensurate upon experience
Internal Number: 1005
About American Osteopathic Association
The AOA's mission is to advance the distinctive philosophy and practice of osteopathic medicine.
Serving as the professional family for more than 137,000 osteopathic physicians (DOs) and osteopathic medical students, the American Osteopathic Association (AOA) promotes public health and encourages scientific research. In addition to serving as the primary certifying body for DOs, the AOA is the accrediting agency for all osteopathic medical schools.
Continually striving to advance the distinctive philosophy and practice of osteopathic medicine, the AOA stands for the following universal principles:
Enhancing the value of AOA membership
Protecting and promoting the rights of all osteopathic physicians
Accentuating the distinctiveness of osteopathic principles and the diversity of the profession
Supporting DOs' efforts to provide quality, cost-effective care to all Americans
Collaborating with others to advance the practice of osteopathic medicine
The AOA stands firmly behind osteopathic physicians’ ethical and professional responsibilities to patients and the medical profession. We offer an in-depth look at our ethical standards in our official Code of Ethic...s. Our policies and positions also outline the AOA’s stance on major health issues affecting all areas of society.