Membership, Project Management/Program Development
The Urban Libraries Council has spent more than 30 years enriching urban communities by strengthening their public libraries. A member association of North America’s leading public library systems, ULC’s members are thought leaders dedicated to leadership, innovation and the continuous transformation of libraries.
The full time Director of Member Services and Engagement will have a chance to work with North America’s most innovative public library systems and recruit new libraries to ensure the public library – the most trusted public institution – is able to make a continuous and lasting impact on the communities they serve. This full-time exempt position reports to the President and CEO.
Areas of responsibility:
Create and lead member engagement annual plan including membership retention and recruitment
Understand priorities for public library systems and their local government officials to inform relationships with library executives and their staffs
Cultivate member relationships and strengthen association knowledge on innovative programs, partners and key strategic issues
Identify and develop new member services and programs that have value for enhancing the work of public libraries and the ULC network
Develop the content, value and organization of the online Knowledge Center to increase its value and use
Develop member peer-to-peer learning exchanges including online discussion groups and in-person events
Manage all member customer support, annual member meeting and member administration including the database, member reports and member requests
Aspirations for a better world with energy to make it happen
Big thinker with excellent verbal and written communications
Innovative, creative and fun team member ready to connect local leaders
Community builder able to identify key issues, engage library members and create lively conversations
As a membership organization of North America's premier public library systems and the organizations that serve them, the Urban Libraries Council (ULC) has spent more than 40 years enriching urban communities by strengthening their public libraries. ULC serves as a forum for thought leaders sharing best and next practices resulting from targeted research, education and emerging trends. ULC programs are recognized for creating new frameworks that invigorate public libraries and their communities. For more information, visit www.urbanlibraries.org.