The Alliance of Community Health Plans (ACHP) is a leadership organization that brings together innovative non-profit health plans and provider organizations that are among America’s best at delivering affordable, high-quality coverage and care to their communities. ACHP member organizations provide coverage and care for more than 19 million Americans. Drawing on years of experience, member organizations collaborate to identify problems, share information and work toward solutions to some of health care’s biggest challenges. Their work is the foundation for ACHP’s advocacy on behalf of better health care nationally. More information is available at www.achp.org.
The Membership Coordinator supports ACHP’s membership activities including member recruitment, retention and engagement. This individual plays a critical role in enhancing the member experience through effective communications, high-touch customer service and maintaining data-driven member records and reports. This role offers growth opportunities for enthusiastic individuals interested in taking on new challenges and proactively contributing to the overall goals of the organization. Additionally, the Membership Coordinator will be a key component of the organization’s Operations team which has responsibility for ensuring that the full range of ACHP’s administrative and operations needs are met, including supporting senior leadership.
Assist in implementing membership retention and recruitment strategies. Respond to member inquiries on a timely basis. Answer inquiries concerning membership. Maintain active communications with ACHP member liaisons.
Track member engagement across relevant metrics. Coordinate tracking of member interactions with other ACHP staff. Routinely run engagement reports for internal review and for bi-annual member presentation. With Senior Manager, proactively identify gaps in the data and/or in the engagement activity of members.
Track and schedule member site visits for ACHP leadership and staff.
Lead new-member orientation efforts including scheduling on-boarding calls and webinars, packaging and distributing ACHP materials, and ensuring new-member data is shared with key stakeholders within ACHP.
Manage ACHP member online communities and message forums. Support the creation of new digital and print materials for member website and for new member recruitment.
Coordinate with other ACHP staff to maintain the event calendar on the ACHP website.
Assemble and send out prospective member information kits. Track activities in database related to member recruitment. Schedule orientation calls and webinars for prospective members.
Support the creation, packaging, mailing, and distribution of materials for ACHP meetings.
Provide administrative support for up to two ACHP executives that will include helping to schedule meetings, webinars, and calls, and organizing and submitting monthly expense reports.
Provide scheduling support for the Advocacy team for webinars, calls & meetings.
Provide general administrative office support including but not limited to answering ACHP main phone line, greeting guests, keeping the common areas tidy, and other support on an as-assigned basis.
PROFESSIONAL EXPERIENCE, EDUCATION AND OTHER QUALIFICATIONS
Bachelor’s degree required.
1-3 years of professional experience in a customer- or member-facing role. Association experience a plus.
Demonstrated organization and time management skills, and experience keeping multiple tasks/priorities on deadline with high degree of quality and accuracy.
Ability to learn quickly on new systems. Experience with customer relationship management software a plus.
Solid communication skills, oral, written and listening.
Comfortable conducting online research.
Strong judgement and problem-solving skills, and the ability to think independently and take initiative.
Proficiency in MS Office applications (Word, Excel, PowerPoint and Outlook).
About Alliance of Community Health Plans
The Alliance of Community Health Plans (ACHP) is a leadership organization that brings together innovative health plans and provider organizations that are among America’s best at delivering affordable, high-quality coverage and care to their communities. ACHP member organizations provide coverage and care for approximately 18 million Americans. Members collaborate to identify problems, share information and work toward solutions to some of health care’s biggest challenges. Their work is the foundation for ACHP’s advocacy on behalf of community-based and delivery-aligned health care that can yield better health care nationally. More information is available at www.achp.org.