Under the direct supervision of the Chief Executive Officer, the Membership and Development Coordinator oversees the recruitment, retention, tracking and reporting of annual membership and sponsorship programs. The Coordinator will carry out a range of activities including data management and website updates, production of invoices, acknowledgement letters, management of the membership drives and appeals, generation of mailing lists and reports, and direct contact with members and members-to-be. The Coordinator also provides administrative support and performs accounts payable and receivable functions.
Provide a high level of service to foster strong relationships with members, potential members and sponsors.
Coordinate membership drives and renewals, special appeals, including preparing and distributing appeal letters/packets, overseeing production of mailing lists, and preparing all gift acknowledgement letters.
Manage the membership database and website, including overseeing all member accounts, data updates, entry, imports and exports, cleanup, tracking, and reports.
Maintain strong working relationship with Membership Committee and serve as staff liaison
Compile, analyze, and provide reports on membership composition and trends for staff members, the Membership Committee, and the Board.
Maintain filing system and accurate records
Issue and track all invoices and payments for memberships and sponsorships
Process all accounts payable for CEO’s approval
Assist with event registration by providing a high degree of customer service on the phone, in person, via email, and on-site.
Other duties as assigned by the CEO.
Required Skills, Knowledge and Abilities
Exceptional customer service.
A high level of individual initiative and creativity.
The ability to work with limited supervision and successfully within a team.
Attention to detail, high standards, and a passion for accuracy, especially error-free data entry and writing.
Clear and accurate writing, editing, and verbal communication.
The ability to maintain strict confidentiality of donor and organization information.
A strong working knowledge and experience using CRM systems and creating associated data queries, reports, templates, and forms.
Excellent skills in word processing and spreadsheet management using MS Word and Excel.
Familiarity with nonprofit fundraising and membership best practices, tools, and techniques.
A genuine interest in keeping abreast of trends in nonprofit fundraising and membership tools and techniques.
Strong analytical and organizational skills.
The ability to meet daily, weekly and monthly deadlines consistently.
Technical capacity (degree of digital literacy in addition to office equipment and software proficiency – Word, Excel, PPT, QuickBooks and CRM software skills preferred).
Accounts receivable and payable experience.
Personal accountability and willingness to learn.
Thoroughness and accuracy.
Oral and written communication proficiency.
Flexibility in scheduling.
Additional Salary Information: Generous health benefits including visual and dental, short and long term disability and 401K