The Education and Member Services Coordinator is to assist the Association's Chief Executive Officer and the Director of Education and Professional Development in all issues that directly relate to education and also to assist with other administrative functions of the Association as determined by the Chief Executive Officer.
With supervision of the CEO and Education Director, handle administrative responsibilities for member education including but not limited to the following responsibilities:
Serve as the primary point of contact for all incoming calls pertaining to education, serve as the primary point of contact for registration for all courses, send class confirmation notices;
Set up all courses in education management system, prepare class registration materials in advance, conduct registration of students at classes;
Prepare instructor payment request form and submit to bookkeeper for payment, process class payments, order textbooks and other class materials as needed, prepare all materials for the instructor and students including handouts and registration materials;
Maintain classroom and adjacent areas in a ready, neat and orderly manner, prepare coffee and stock all necessary supplies;
Prepare and process all student and class paperwork, maintain course, instructor and other education-related files;
Key point of contact for online learning partners and students, assist in submission of course and instructor applications to the state Real Estate Commission.
Assist with the tracking of the REALTOR® Code of Ethics Training requirement.
With primary assistance of and supervision from the Director of Professional Standards, the Membership and Event Director and the Communications Manager of the association:
Assist the Membership and Events Director as needed, assist the Communications Manager with the promotion of the association and school in printed communications, emails, website articles and other points of contact that may be developed;
Assist with the SUPRA lock Box program, with supervision of Communications Manager, plan and coordinate the Association's shredding event;
Assist with maintaining accurate and current contact information of the membership, serve as the registrar for New Member Orientation;
Assist as necessary with the preparation and copying of materials, order and stock coffee, tea, soda, water and food as necessary, open the daily mail;
Serve as back-up on bank deposits, month end processes and general office duties, perform such other tasks as are determined by the Chief Executive Officer.
GENERAL OFFICE RESPONSIBILITIES:
Assist in promptly greeting visitors in a courteous manner and refer questions to appropriate staff member;
Assist with answering phone calls;
Perform clerical functions as needed;
Open and close the office as needed.
The successful Education and Member Services Coordinator candidate will have:
A high school degree or equivalent and college degree (preferred).
Effective and efficient computer skills, including Microsoft Office.
Excellent proofreading and organizational skills.
The ability to handle multiple assignments at one time.
The ability to relate in a professional and pleasant manner with a variety of people including other staff, students and members, instructors and State Real Estate Commission employees.
Familiarity with communications campaigns and social media.
Skill in answering the phone in a professional manner.
We are looking for an individual who complements our existing team, who is articulate and confident, has a track record of dependability and outstanding customer service, is capable of managing multiple priorities either independently or as a member of a team, and takes the initiative to learn.
Please submit a resume and cover letter, including salary requirements. Applications submitted without all of these will not be considered.
No phone calls. Applicants who bypass this recruitment process will not be considered.
Additional Salary Information: Fully paid health, dental, vision. Also short and long-term disability and life insurance coverages.