The American College of Nurse-Midwives (ACNM), a non-profit association with close to 7,000 members, seeks a full-time Membership Coordinator. This position has two primary responsibilities – overall membership support and ACNM Store support. The position requires strong customer service skills, business writing skills, and the ability to become proficient in our membership database. Previous association membership experience is preferred.
Applications must include a cover letter and resume.
Respond to member inquiries.
Process membership payments in our membership database.
Handle the monthly mailing of member renewal invoices.
Assist with member communications regarding ACNM Membership and store offerings.
Proactively maintain and improve data accuracy and integrity by updating member and non-member records with information obtained through a variety of sources.
Follow existing Membership Department Standard Operating Procedures (SOPs) for membership functions and make recommendations for improvements.
Participate in the development of promotional campaigns.
Coordinate MidwifeJobs Career platform with our supporting vendor.
Field inquiries regarding mailing list rental or email blast purchases, and fulfill those orders.
Assist in the development and mailing of other membership support materials (welcome packets, student packets for schools, information requests, etc.).
Serve as a Moderator on ACNM Connect (our member-only online community), making sure the content adheres to ACNM posting rules.
Primary point of contact for the ACNM Store.
Participate in planning and ordering store products.
Perform a quarterly store inventory.
Fulfill online orders, inquiries and returns.
Attend the Annual Meeting and staff the onsite ACNM Store.
Provide quarterly reports to the Director regarding membership, store sales and expenditures.
Excellent communications and interpersonal skills.
Top-notch customer service skills and phone etiquette.
Strong writing skills for authoring effective business communications.
Proven analytical skills, ability to detect patterns to resolve problems, and write progress reports with supporting data.
Bachelor’s degree and two years related experience and/or training; or equivalent combination of education and experience.
Preference given to those with nonprofit association experience.
Strong attention to detail and accuracy.
High proficiency with MS Office (Excel, Word, Outlook).
Previous membership database experience preferred, including query building; or ability to quickly learn new Association Management System.
Excellent data entry skills.
Good organizational skills with ability to organize workload and multiple priorities.
Works well in a team environment and takes appropriate individual initiative to problem-solve.
Ability to work in a fast-paced environment.
About American College of Nurse-Midwives (ACNM)
ACNM has close to 7,000 national association members who are also part of state affiliates. In addition to its membership function, ACNM has a vibrant portfolio of domestic and global grants. It sponsors a large Annual Meeting and a smaller, business-focused meeting for its members.
The current staff (about 23 members) of the National Office is mission-driven, diverse, and collegial. The association provides a competitive salary and benefits package. ACNM observes all federal holidays and is closed between Christmas Eve and New Year’s Day. Vacation and personal days are pro-rated by years of service.
ACNM is EEOC compliant. A diverse pool of candidates is being sought.
About American College of Nurse-Midwives
The American College of Nurse-Midwives (ACNM), based in Silver Spring, Maryland, is the professional association that represents certified nurse-midwives (CNMs) and certified midwives (CMs) in the United States. With roots dating to 1929, ACNM sets the standard for excellence in midwifery education and practice in the United States and strengthens the capacity of midwives in developing countries. Our members are primary care providers for women throughout the lifespan, with a special emphasis on pregnancy, childbirth, and gynecologic and reproductive health. ACNM reviews research, administers and promotes continuing education programs, and works with organizations, state and federal agencies, and members of Congress to advance the well-being of women and infants through the practice of midwifery.
For more information visit www.midwife.org