The Association of Clinical Research Professionals
May 10, 2018
Full Time - Experienced
Meetings/Expositions/Events, Real Estate
4 Year Degree
Manager, Chapter Management
Reports To: Director, Membership
Primary Relationships: ACRP Chapter Affiliates, Chapter Chairs and members, Marketing and Communications department, Database Manager
Objectives: Administer all components of the ACRP Chapters program including chapter acquisition and retention efforts and provides support to enhance the value of the ACRP membership experience.
Career Level: Technical Manager
AACRP is located in Canal Center Plaza, Old Town North, Alexandria Virginia.
Alexandria is 15 minutes by Metro from the nation’s capital with a friendly, small-town feel. There is a free shuttle from the Braddock Road Metro covering normal business hours, and we offer subsidized parking.
Essential Duties and Responsibilities:
This position participates in the development and implementation of the activities relating to ACRP Chapter and applicable membership, including day-to-day support of program operations.
• Serves as primary point of contact for Chapter volunteer leaders • Manages the Chapters email account; ensuring timely response to all inquiries. • Maintains, creates, and regularly updates Chapter resources both on the ACRP website and in the Online Community • Attends Chapter events as requested/applicable • Maintains a tracking system for Chapter establishment, dissolution, and attendance of events by ACRP staff • Supports officer elections for Chapters as requested • Prepares and ensures accurate processing of quarterly dues payments to all Chapters • Develops, maintains, monitors, updates, and administers all Chapter policies, procedures, applications, etc. • Requests and receives CASE report and processes bonuses for qualifying Chapters. • Reports on Chapter maintenance and compliance requirements and address non-compliant Chapters • Processes Chapter events in NetForum. • Processes annual group tax exemption filing for US Chapters • Prepares and submits monthly tracking activities related to the Chapters program • Plans and prepares all aspects of the Chapter Chairs and chapter events at the ACRP Annual Meeting • Implements and supports the Chapter event and contact hour process in collaboration with the ACRP professional development program team • Supports Chapters with membership acquisition and retention needs • Ensures the maintenance of Chapter websites and the creation and delivery of communications campaigns to market events • Creates monthly Chapter Leader newsletter • Updates chapter numbers, weekly
Cross-Functional Team Responsibilities:
• Participate in the annual development and implementation of the Membership and Chapters budget • Contribute ideas and work with other staff to improve the value of ACRP membership across all aspects of the Association • Communicate marketing and messaging needs to appropriate staff regarding volunteer opportunities • Work with ACRP staff and volunteers in shaping consistency in all communications
Education and Experience:
• Bachelor’s degree or equivalent plus 5 year’s minimum experience in a membership association managing Chapters. Experience supporting volunteer leaders is also strongly desired.
Job Knowledge, Skills, and Abilities:
• Proofreading, accuracy, and strong attention to detail • Proficient in Microsoft (MS) Office products (Word, Excel, and PowerPoint), MS Outlook, and can demonstrate the ability to rapidly learn new technology and applications such as databases • Knowledge of association management software (i.e. NetForum) is strongly preferred • Multi-tasking in a fast-paced, deadline-driven business environment • Provides timely, helpful, professional, and accurate customer service, including email, telephone, and written communications • Displays a consistently positive attitude and demonstrates the characteristics reflective of the ACRP Staff Culture Statement • Demonstrates interpersonal skills with the ability to work with all levels of staff and various volunteers and Chapter leaders • Proves effective when working in a multi-disciplinary team environment • Manages time effectively and prioritizes projects from beginning through completion, with a results-based focus • Ability to work independently and collaboratively with minimal direct supervision • Remains calm and focused in a fast-paced work environment • Ability to perform and complete work products with a high degree of accuracy
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a climate-controlled office setting. The noise level in the work area is usually moderate. Employee interacts with staff, has heavy member contact (phone and email), and consults with outside organizations and vendors. May be subjected to interruptions throughout the workday. Must be able to work some flexible hours, including weekends. Travel may be required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
About The Association of Clinical Research Professionals
For Learning. For Listening. For Life — The Association of Clinical Research Professionals (ACRP) is setting standards for clinical research competence and workforce development. A Washington, DC-based non-profit organization with more than 13,000 members, ACRP supports professionals and organizations across the clinical research enterprise with the Membership, Training, and Certification programs necessary for clinical trial quality and efficiency improvements.
Alexandria Virginia appeals to those looking for small-town charm and big-city amenities. The city is packed full of quality of life attributes, and with so much to see and do, it's easy to see why the city ranked on our Top 100 Best Places to Live for 2015. Alexandria is 15 minutes by Metro from the nation’s capital, but with a friendly, small-town feel.